How Prompt Aid processes personal and health information under the Protection of Personal Information Act, 2013.
Prompt Aid (Pty) Ltd, registration 2024/518402/07, of 158 Jan Smuts Avenue, Rosebank, is the responsible party for the personal information described here. Our Information Officer is reachable at privacy@promptaid.health.
Identity and contact details, medical scheme membership, appointment and transaction history, pick-up and drop-off locations for shuttle trips, and the clinical records created by practitioners who treat you through the platform. Health information is special personal information under section 26 of the Act. We process it only with your express consent, or where a treating practitioner needs it to provide care to you.
To make and manage bookings, to dispense and deliver medicine, to dispatch shuttle vehicles, to submit claims to your medical scheme, and to keep the clinical record the HPCSA requires practitioners to keep.
Only the practitioners, pharmacies and laboratories involved in your care, the driver assigned to your trip (name and address only), and our staff where support requires it. Every access to a clinical record is logged with the identity of the person and the time. We do not sell personal information and we do not share it for marketing.
You may request access to your information, correction of it, or deletion of your account. Email privacy@promptaid.health and we will respond within 30 days. Clinical records are retained for the period the HPCSA prescribes, currently six years from the last entry, even where an account is closed. This retention is a legal obligation and overrides a deletion request for those records only.
Information is encrypted in transit and at rest, hosted in South Africa, and access is restricted by role. We notify the Information Regulator and affected users of any breach as section 22 requires.
